FAQ

• trueVR: Our premium experience with full-body tracking in an arena of up to 200 m². You move freely in the space, your entire body is transferred into the virtual world, including 4D effects and physical props – maximum immersion and impressive technology.
  

• GenZoneVR Offers compact, controller-based VR gaming fun in an area of approximately 40 m². You play with VR headsets and hand controllers, making it particularly suitable for shorter, inexpensive sessions, children's birthday parties, or first VR experiences.

- Please note: Visits are only possible with a reservation. - For groups of 10 or more, we also open outside of regular opening hours Mondays and Tuesdays: 2 PM - 10 PM Wednesdays and Thursdays: 2 PM - 10 PM Fridays: 2 PM - 11 PM Saturdays: 10 AM - 11 PM Sundays: 10 AM - 8 PM

The easiest way to book your slot is directly through our online booking system – there you can pay immediately by credit card or TWINT.

Alternatively, you can send us your preferred dates by email. We will then reserve them manually, and you can pay in advance via bank transfer or TWINT.

For corporate events, we also offer payment by invoice.

Unfortunately, walk-ins are not possible. Reservations must be made in advance. Ideally, you should book at least 2 hours before your desired time using our booking tool.

If you still want to drop by on short notice, give us a quick call – with a bit of luck we can still organize a game for you.

Our address: Riedwiesenstrasse 23 8305 Dietlikon Switzerland

Arriving by car:

The best route is via the Dietlikon motorway exit; from there it's less than 5 minutes. Free parking is available.

Arrival by public transport: It is recommended to take bus 787 from Dietlikon/Bad train station to the Brandbachstrasse stop.

To ensure a smooth process, we recommend arriving 10-15 minutes before the game starts so we can check you in and explain everything.

In case of a late arrival, we will do our best to ensure you have a full visit. However, we cannot guarantee this, and especially during peak times, we may be forced to shorten your game.

A single slot (approx. 20–25 minutes of playtime – regardless of whether it's GenZoneVR or trueVR) lasts a total of around 45–50 minutes:

• Please arrive approximately 15 minutes before the start of the game for check-in and briefing.

• Approximately 20–25 minutes playing time

• followed by 10-15 minutes for equipment return and a short cool-down.
  

For more than one game, your stay will be extended by approximately 30 minutes for each additional game.

Afterwards, you are welcome to stay a while longer – whether for a drink or to linger longer: In our lounge, slot machines are available where you can comfortably end your visit.

Both trueVR and GenZoneVR can each be played with up to 5 people per game/slot.

You can also book trueVR and GenZoneVR in parallel, allowing more people to be employed at the same time.

If there are more participants, the groups simply play one after the other. For everyone waiting, VR headsets and several arcade machines are freely available in our lounge – so no one gets bored.

The minimum age should be considered a recommendation – every child develops at their own pace. Our experience shows that the dropout rate is significantly higher among children under 10.

Thanks to the use of state-of-the-art motion control technology, we have been able to eliminate the basis for "motion sickness." As a result, we have found that discomfort is virtually nonexistent in our work.

Of course, you can set your own pace and our staff are always on hand to lend a helping hand.

Of course, adventure games are particularly well suited for this.

For shooters, handling a weapon could potentially be more difficult.

We are of course available for any further questions.

1-2 beers/drinks before the game are no problem, but drunk visitors cannot participate for safety reasons.

Of course, the best possible wearing comfort may still only be achieved with contact lenses.

We recommend comfortable street clothes or casual wear and closed, flat shoes (e.g., sneakers). Please avoid wearing:

• high heels or sandals

You'll be actively engaged with us – the more comfortably you're dressed, the more you can enjoy the experience. If you tend to sweat easily, it might be a good idea to bring a spare T-shirt.

Yes, we offer gift vouchers with different amounts via our online tool – ideal for giving as gifts.

If you would like a very specific voucher (e.g. for a particular experience or group size), please feel free to contact us by email.

Yes, we offer customized packages for birthdays, corporate events, and other group occasions. Depending on the group size and your preferences, we can, for example, schedule multiple slots, parallel games (trueVR & GenZoneVR), and enough time in our lounge for cake, aperitifs, or light snacks.

The best way to proceed is to send us a short email with the date, time and number of people, then we will put together a suitable offer for you.